Exhibitor Support

Thank you for your booking! Here’s what to expect next:

After our sales team confirms your booking, you’ll receive a welcome email with all the important details and next steps.

You’ll also have the option to book an onboarding call with our Customer Experience team, where you can ask questions and get helpful tips. If this is your first CSI show, we highly recommend scheduling the call.

Important Email Information:

• Your welcome email will come from: exhibitor@cruiseshipinteriors-expo.com
• Your invoice(s) will come from: accounts@closerstillmedia.com
• For any questions or queries regarding accounts or invoicing, email accounts.elite@closerstillmedia.com 

Exhibitor Resources Hub:

Exhibitor Resources Hub

The resources hub is your one-stop shop for everything exhibiting at CSI Design Expo Americas.

All the marketing support, forms to complete, knowledge center, you name it.

We highly recommend bookmarking the resources hub for future reference.

Actions to take:

▢ Read and save the welcome email for future reference

▢ Confirm contact for the Online Service Center

▢ Bookmark the Exhibitor Support Page & Exhibitor Resources Hub

▢ Schedule an onboarding call with our Customer Experience team – (Optional)

We’re excited to have you onboard and look forward to helping you have a successful experience!

Complete or update your listing using the Exhibitor Listing Form. 

This information will appear on our Meet the Exhibitors page, mobile app and may be included in marketing and promotional materials. Make sure all details are accurate and kept up-to-date.

Exhibitor Listing Form

Other Promotion Opportunities: 

If you have any exciting content, a new product, or noteworthy news, you can share this with us and you could be featured in the following marketing materials in the run-up the to the show.

• Newsletter highlights
• Exhibitor Spotlights
• Social media posts
• Blogs

If you have any content, please do get in-touch with us at exhibitor@cruiseshipinteriors-expo.com. 

Actions to take:

▢ Submit or update your Exhibitor Listing Form

▢ Let us know if you have any exciting content or news – (Optional)

Log onto the Online Service Center, your go-to booth organisation resource – now live

Login

Information about show regulations, rules and other helpful resources can all be found in the Important Exhibiting Information listed at the top of the quick facts page.

As the nominated operational contact, you will hear from the following key service suppliers regarding core services:

Expo Convention Contractors — Online Service Center access & official booth decorators: info@expocci.com (login details for booth forms, exhibitor documents, booth orders, service links and more)

Edlen — Electricity services: miami@edlen.com (sole electricity provider)

European International Fairs Ltd — Freight, shipping, and customs: usshowops@european-intl.com (optional but highly experienced with our events)

If you need to order any of the following services, you’ll find everything you need in the Online Service Center:

• Turnkey Booths
• Flooring
• Electricity
• Furniture
• Booth Cleaning
• International Freight
• Domestic Freight
• Material Handling
• Booth Catering
• Audio-Visual
• Temporary Staff
• And more…..

Actions to take:

▢ Bookmark the login page

▢ Log into the Online Service Center

▢ Review all information to ensure you’re fully prepared

▢ Complete the Booth Information Form – due Tuesday 22 April

▢ Order any required services directly with the supplier 

Submit your Booth Information Form by Tuesday 22 April.

The Booth Information Form is listed at the top of the quick facts page in the Online Service Center.

Incomplete forms or unanswered questions will result in rejection of your booth design approval.

Booth Information Form
To complete this form, you’ll need:

• Booth drawings
• Booth dimensions 
• Booth number – find your booth number here
• Booth contractor information
• Valid Public liability insurance

For the best experience, we strongly recommend submitting these forms as early as possible. Late submissions will result in delays, additional fees, and/or difficulty approving your booth design.

Keep up to date with registration information.

The registration links will be provided on this page once they become available. At this time, you may also request your personalised visitor registration link. 

Actions to take:

▢ Register for your exhibitor badges

▢ Request your personalised visitor registration link and share it with your clients

Don’t miss this opportunity to prepare and invite your network to the event!

Review the key exhibitor information.

The Exhibitor Support information below contains everything you need to prepare for the event, including information on hotels, travel, visas, venue details, and more.

During the show, you’ll also have access to valuable resources, including our Show App, which offers live attendee details, messaging, event tickets, and more. 

We will release further information closer to the show.

Actions to take:

▢ Read through the Key Exhibitor Information section below.

Hotels:

Hotel bookings for 2025, in partnership with our accommodation platform; Hotelmap are now live. The rates on offer are live and always guaranteed at the internet’s best prices. Booking with us also means you’ll be staying with our VIPs, offering you even more networking opportunities.

Visa Supporting Letters:

We are happy to help any way we can in your journey to exhibit with us. If you are requiring a visa invitation letter, please complete the visa supporting doc request form.

We would kindly ask you to inform yourself about the valid entry requirements (i.e. visa requirement) and complete the necessary formalities in good time before the expo begins. CSI Americas assumes no liability in the event that your visa application is denied, your visa is received too late or in case you are not able to travel to the event due to any other reasons.

Your booth/ sponsorship invoice will be sent from accounts@closerstillmedia.com.

Should you have any questions about your invoice or payments please contact accounts.elite@closerstillmedia.com.

Please add both these email domains to your safe senders list.

Note our new registered company address:
Elite Exhibitions Ltd: CloserStill Media Limited
3rd Floor
The Foundry
77 Fulham Palace Rd
London
W6 8JA

Registration Number: 11554301
Company registered in England and Wales.

The Online Service Center is now live, if you are the nominated contact, you would have been sent login details from info@expocci.com.

If you have not received them, please contact Caroline, exhibitor@cruiseshipinteriors-expo.com.

Login

Be aware of scam emails offering fake data lists, event guide listings, and accommodation services for Cruise Ship Interiors. This is an on-going industry scam, so please be alert. If you have any questions about potential scam emails, please contact us.

Our team will never contact you in an attempt to sell Attendee lists.

We work with European International Fairs Ltd for CSI Americas. 

European International Fairs can help you with every step of your journey from your HQ to CSI. From packaging your products and booth materials, to global freight via air, sea, or road, as well as assistance with customs paperwork, they can make your logistics planning as easy as possible.

An order form is provided in the Online Service Center, which is now live. Your nominated contact would have received login details to access the Online Service Center. If you have any further questions accessing it, please get in touch with Caroline Chong.

A lead capture license will enable up to 4 members of your team access to an app for your smartphones. Using the app, you can scan badges to collect contact details from the people you connect with at the show. Each exhibiting company will only need to purchase one license. The data you collect over the show days will be sent to you after the show.

Lead Capture is now available to purchase

Lead Capture

Speed Networking is our dynamic event that connects you the exhibitor, to the cruise industry’s decision-makers and buyers.

When booking your booth at CSI Americas, you may have additionally booked a pass for Speed Networking; providing you with eight tailored meetings, each lasting five minutes. If you are yet to purchase a Speed Networking pass and would like to know more on how to upgrade your booth space to include one, get in-touch with your sales contact at CSI Americas.

If you’re new to CSI and looking for a guide on the logistics of Speed Networking, or are interested in knowing further to potentially book a pass in the future, please see our latest blog.

Any further questions about Speed Networking, please contact Claudia.

Sponsor Listing:

Promote yourself as a CSI Americas sponsor with your sponsor listing. You can view your current listing on the Sponsors & Supporters page, and if you wish to update your company’s listing, simply complete the Sponsor Listing Form.

If you have any questions about your sponsorship package, please get in touch with claudia.gurr@elite-exhibitions.com

Miami Beach Convention Center
1901 Convention Center Dr
Miami Beach
FL 33139
USA

See the Miami Beach Convention Center website for location, directions, and parking.