Welcome to Cruise Conversations Live America, the official conference of Cruise Ship Interiors Expo America.
Every session of our 2021 program was a highly focused discussion reflecting an industry emerging from coronavirus, exploring current and future trends for the industry, how guest experience may have changed in light of the pandemic to an incredibly pertinent conversation on sustainability as our keynote session on our second day.
All six conference sessions are available to watch below, so sit back and enjoy the very best insights from some of the leading lights in the industry!
Cruise Conversations Live America is brought to you by our official Conference Partner Passenger Ship Interior & Refurbishment Review and our Conference Sponsor NEWH.
Hear from the cruise design industry’s leaders on how they see the future of cruise interiors and guest experience. Where is their gaze right now? Where do they see their priorities? What’s important for the guest experience and how can design play its role as passengers return to deck?
From wearable tech giving passengers both touchless access to their cabins, and direct access to guest services – to stateroom automation using customer smartphones, this session examines what’s at the forefront of digital design. Our panel considers what’s next?
How are guest preferences and expectations evolving as the industry returns to service? Have these changed on a deeper level? What are the most important factors for frictionless service design which is delivered in line with brand values?
How do we interpret emerging guest behaviours to design better interiors? Featuring perspectives from the airline industry, alternative travel, theme parks and cruise – our expert panel examines the challenges of designing spaces which create ambience, a sense of safety, whilst retaining enjoyment factor that passengers expect from their vacation.
This session debates how the cruise industry can as a whole start to mandate sustainable practices and processes across suppliers, shipyards, cruise lines, outfitters and contractors. And it asks – what do you prioritize when there are so many aspects to consider within sustainability? From environmental impacts to circularity, waste reduction to social equity?
Creating a safe and healthy environment on board is critical for confidence and for the guest experience. This session looks at the possibility of creating uniformity in health and hygiene across the cruise brands and across different geographical areas. Our expert panel will address the central questions facing the industry at the moment.